Delivery FAQ

Delivery is charged at £4.99 per address. Delivery is FREE for WinePass members, and you'll get free delivery if you spend over £150 in single order.

We deliver anywhere in the UK, including NI, Highlands, Scottish Islands, the Isle of Man and the Scilly Isles.

If you don't live in the UK, you can still deliver to the UK as we accept non-UK credit cards.

Our courier delivers Monday to Friday, between 8am and 6pm. During the festive period our couriers may deliver up to 8pm.

We aim to have all orders delivered within three working days. (If you live in the Highlands or Islands, this may take a little longer).

Generally, we recommend allowing up to 3-5 working days for your order to arrive. (There is the occasional delay due to the odd out of stock wine, courier issue, bad weather etc.) We can't guarantee 100% that every case will arrive within three days, but you can always be assured that your wine is on its way.

Most of our customers give us instructions to leave the wine in a safe place, as this is by far the easiest way to ensure you get your wine on time. If it gets stolen, we will replace it at no additional cost.

Yes you can. If you've got more than one case of wine in your basket, you'll be able to click on 'Deliver these items to multiple addresses' in the checkout. This will then display each of your cases separately, allowing you to select a delivery address for each particular case.

All orders are charged at £4.99 per address. Orders over £150 going to the same address as well as orders for WinePass members are delivered for free.

Our delivery couriers are DHL and Yodel.

When you place an order you can let us know what you want our drivers to do if you are not in. This is the easiest way to ensure you get your wine on time! We guarantee there is an option to suit you - such as nominating a safe place to leave the wine on your property, (like a greenhouse or coalbunker) asking a neighbour to take delivery (make sure you can trust them with your wine!) or request the driver to select the safest place to deposit your wine. And if it is stolen? We will replace the lot.

Everything is explained on the card that has been left by the driver.

To rearrange delivery, please visit track.dhlparcel.co.uk and follow the instructions. You'll need a valid Shipment or card number. The shipment number is the number allocated to your parcel and is typically 14 numerical digits. If your shipment number contains both letters and numbers, please go online to track.dhlparcel.co.uk and enter your shipment number and postcode.

More information here: DHL FAQs.

However, if you would rather we did this for you, call us on 0343 224 1033 or email delivery@warehousewines.co.uk.

If your wine arrives damaged... Although the utmost care is taken to get your wines to you in perfect condition, on occasion damages happen. If your order is damaged, contact us straight away on 0343 224 1033 and we will sort it out for you.

If your wine has not arrived... email help@warehousewines.co.uk or call us on 0343 224 1033 and we will get to the bottom of why your wine is late.

If your driver did a particularly good job, please let us know your comments by emailing gooddriver@warehousewines.co.uk. There could be a deserving reward in it for the driver, so we would love to hear your feedback. These comments also help to continuously build a more efficient delivery system.

If you have an urgent delivery query or need assistance with your order, please call us on 0343 224 1033. We have a fantastic team dedicated to making sure your delivery is made as smooth as possible.

We proudly deliver to any postcode in the UK, except for the Channel Islands.

Please allow 72 hours for delivery to:

• Scotland and Scottish Isles: AB30-31, 33-38, 41-45, 51-56, 63; DD8-10; FK1, 3, 8, 17-21, HS1-9; IV21; IV1-11, 10-28, 30-32, 36, 40-56, 63; KA27-28; KW1-3, 5-17; PA20-49, 49-88; PH10-11, 13-26, 30-44, 49, 50; PA44; PH41-44, TR21-25; ZE1-3
• Isle of Man: All postcodes IM1-9
• Northern Ireland: All BT postcodes

Saturday delivery not available:

• Scotland: AB30-39, 41-45, 51-56; DD; FK16-21; G63; HS1-9; IV; KA18-19, 6-29; KW1-17; KY9-10, 13-16; ML11-12; PA20-50, 60-78, 80-88; PH; TD15; ZE1-3
• Isle of Man: All postcodes IM1-9
• Northern Ireland: All BT postcodes

Unfortunately we cannot offer a delivery service to Northern Ireland, the Isle of Man or the Scottish Highlands over the weekend. Orders to these areas that are placed after 4pm Thursday through to 4pm Saturday will not go out for delivery until the next week depending on your postcode. Please give us a call for further clarity if this may impact your order.